All parcels are sent by mail, through BPost. For countries in the European Union, the package will be dispatched within 3 to 5 working days after the order has been processed. For countries outside the EU, dispatch will be within 4 to 8 working days after the order has been processed.All parcels are covered by insurance and provided with a tracking number. A signature is required upon delivery to the intended recipient or representatives. In case of absence, a notification will be left in your letter box informing you that delivery has been attempted. Further instructions for collection will be found on the note.
- In case of damaged goods, contact customer service immediately. You will get a return voucher or a refund if you can provide us with proof of the damage caused by shipping.
-Should you change your mind or if the product does not meet your expectations, it is recommended that you contact our customer service so you can get a credit or return voucher. Once Usaddicted receives the returned merchandise, it will be checked & verified in accordance with our returns policy, then the amount of your purchase will be reimbursed minus shipping costs.
All goods can be sent back to: Usaddicted -Metrimex SPRL, Rue de Crotteninfosse 5, 4845 Sart Lez Spa, Belgium